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    Welcome to ljs ladies boutique. Feel free to write: [email protected]

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    Terms and conditions

    GIFT VOUCHER/DISCOUNT CODE TERMS

    Gift Vouchers

    These gift card terms apply to pounds sterling gift cards purchased online through the LJ’s Boutique Website (www.ljsladiesboutique.co.uk) as well as gift cards purchased at a stand-alone physical LJ’s Boutique store.

    LJ’s Boutique reserves the right to update and change the terms and conditions of our LJ’s Boutique gift cards at any time. This does not affect your legal rights. Use of your LJ’s Boutique gift card constitutes acceptance of our Terms and Conditions, and we therefore recommend you read them carefully. It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. LJ’s Boutique gift cards remain the property of LJ’s Boutique who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or as a result of circumstances beyond its control).

    The value of your LJ’s gift card can be redeemed either online at www.ljsladiesboutique.co.uk or in store provided the gift card is redeemed within the redemption period of 6 months. If you wish to use your physical card online, please contact Customer Services who can issue you with an online code.

    The gift card balance can not be exchanged for cash or redeemed against the purchase of another card.

    Validity

    Your LJ’s Boutique gift card is valid for a period of 6 months from the date of purchase, following which they will expire automatically. A gift card cannot be used after the expiry date and any remaining balance will be removed and the card will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.

    A gift card expires automatically once its balance has been exhausted.

    Only one gift card may be used per online order. In-store, there is no limit on the number of gift cards that may be used in one transaction. To transfer the balances from multiple gift cards onto a single gift card, please contact our Customer Service team.

    Lost/Stolen

    You are solely responsible for the safe keeping and security of your gift card following delivery. In cases where your LJ’s gift card is lost or stolen, LJ’s Boutique cannot be held responsible for any balance lost on a LJ’s Boutique gift card as a result of theft or fraud.

    Data Protection

    Personal data relating to your purchase or use of a gift card will be used in accordance with current applicable data protection and privacy legislation and our privacy policy which can be found at https://www.ljsladiesboutique.co.uk/privacy-policy/

    Governing Law and Jurisdiction

    These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

    Birthday Discount

    We are offering a birthday discount which is a unique 10% off discount code that you will receive for use on your birthday. This discount can only be redeemed online at the checkout on our website www.ljsladiesboutique.co.uk

    1. Discount code valid for one single use
    2. The code is only valid on the date of your birthday until midnight
    3. Cannot be used in conjunction with any other discount code.
    4. Delivery charges may apply on top of your order and will not be included in the discounted rate.
    5. You must let us know in advance of your birthday in order to receive your code. If you do not wish to receive a birthday discount code, you can opt out by contacting our customer service team on [email protected]
    6. This discount can not be used to purchase gift cards, to add funds to the LJ’s Savings account or used on sale items/other promotions (other items may also be excluded at any point and without notice)

    Discount and Promotion Codes

    Discount codes are only valid for orders placed online at www.ljsladiesboutique.co.uk

    Discount codes entitle you, at the time of ordering, to a saving on a new order placed with LJ’s Boutique.

    LJ’s Boutique reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

    Discount codes may only be valid on specific products, specific dates and while stocks last and may be withdrawn at any time.

    Only one discount code can be used per order.

    In some instances, a discount code may only used once per customer.

    Discount codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.

    In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order.

    In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items.

    In the event of any returns meaning that the order no longer qualifies for the promotion advertised, LJ’s Boutique reserves the right to deduct the value of the offer from the refund.

    Free delivery promotions apply to UK standard delivery only.

    In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.

    LJ’s Boutique reserves the right to change these terms and conditions at any time.

    WHAT IS YOUR RETURNS ADDRESS?

    20 West Moor Park
    Armthorpe
    Doncaster
    DN3 3GW

    RETURNS / EXCHANGES

    Can I exchange an item?

    Unfortunately, we are currently unable to process exchanges. Please return your item(s) to us following the method below:

    • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    • Cover your address label with the LJ’s returns label found on the bottom right of your returns form.
    • Return the package and obtain proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.
    • Ensure you include your paperwork with order number/name and reason for return.

    WHAT IS YOUR RETURNS POLICY?

    • Items must be returned within 14 days of the date the parcel has been received by the customer.
    • Items must be unworn and unwashed.
    • Shoes must be tried on indoors.
    • Items must have all tags attached.
    • No returns on necklaces

    HOW DO I RETURN MY ITEM(S)

    • Re-Pack the item with the original labels and tags still attached.
    • Cover you address label with the LJ’s returns label found on the bottom of your returns form.
    • Return the packing and obtain a proof of postage. Keep your certificate of postage safe as you will need this as your proof of postage.

    We’re sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. All customers who wish to return their items can use the returns label found on the bottom of their returns form.

    *Please note, refunds will not be given on items deemed unfit for resale, reasons may include;

    • makeup marks
    • perfume smell
    • tan marks
    • alterations
    • strong odours

    In the following instances, returns will not be refunded:

    • Out of the 14 day returns window
    • Not fit for resale
    • Paperwork not included in return window

    It is your responsibility to include the relevant paperwork inside your returns parcel. This must include your name, order number, address and reason for return. Any items returned without the correct paperwork will be put to one side for 28 days. Following this time if no contact is made from the customer the items in question will be given to charity.

    WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

    Please send us an e-mail or Facebook message with your order number, the name/product code of the item you were supposed to receive and further details of the problem.

    For items that are faulty, the returns postage cost will be reimbursed. This is to a maximum value of £5.00.

    *A consumer cannot claim for a refund or replacement if he/she alters the item or causes any damage to the item.

    LJ’s hold the right to cancel and refund any order that has been purchased through their website. Some cases include: pricing entered incorrectly by administration staff and orders made from countries we don’t ship to.